BROOKHAVEN>> Despite the customary January retail lull, the Shoppes at Brookhaven were bucking the trend and still bustling with activity this week. Following the wave of recent grand openings, that included businesses like Giant, Hair Cuttery, Starbucks and Smashburger, Hand & Stone Massage and Facial Spa is getting set to be the newest business to open there on Saturday, Jan. 14. The Brookhaven spa franchise will be the latest addition to the 300-plus Hand & Stone locations in 28 states and Canada.
Owned by Michelle Lambert of Swarthmore, the new Hand & Stone Massage and Facial Spa will offer a wide variety of professional massages, facials and hair removal services tailored to each individual’s needs. The Spa will be open seven days a week with extended hours for customers’ added convenience.
Opening Hand & Stone Massage and Facial Spa has been the fruition of a dream for Lambert. Born in the Caribbean Islands, Lambert was raised in Texas and later moved to Florida, where she was a partner in a towing company. She relocated to the Delaware County area in 2012 to be closer to her fiancé, Hayden Smith, a Philadelphia police officer. Lambert worked as a mortgage broker for Wells Fargo, while attending the National School of Massage Therapy in the evening.
Knowing that she one day wanted to open up a spa herself, Lambert left Wells Fargo to work at a popular spa chain and get experience. After a year there, she moved to Hand & Stone in Northeast Philadelphia to further her experience and gain know-how of a spa business operation.
“After working at both, I really liked Hand & Stone over its competitor,” Lambert said candidly in a recent interview. “Our corporate office makes each individual spa meet its high standards. Our spas are membership-based so we are able to give our customers consistent quality services at preferred pricing. We are in the same price range as others, but we are much more upscale.”
Ready to make the jump from employee to employer, Lambert confided to her former Wells Fargo co-worker, James Wright of New Jersey, that she was considering becoming a Hand & Stone franchise owner. He asked her if he could be an active partner in the business opportunity and together they forged ahead.
“When I was checking for locations, as soon as I came to this site in Brookhaven, I knew this is where I wanted the spa,” Lambert remarked. “I signed the contract to secure the location in 2014. It is a great location, a spacious facility with ample parking.”
Lambert also appreciates next door neighbor, L.A. Fitness.
“We’re perfectly compatible,” she smiled. “After people work out and their muscles go through all that exertion, they can walk right next door and get a massage.”
Hand & Stone offers a variety of massage styles, including Swedish, Sports, Deep Tissue, Pre-natal, Trigger Point and Hot Stone. Hand and Stone Facial treatments are performed by licensed estheticians and tailored to each individual’s needs or skin concerns. The spa carries full lines of Dermalogica products, as well as the ClarityRx Clinical Skin Care line. Hand & Stone also offers exfoliations, including dermabrasions and peels, as well as professional hair removal, aromatherapy, scalp massage, hot towel foot exfoliation, cold stone face massage and hand therapy.
Containing over a dozen brand new private and spacious therapy rooms, Hand & Stone, Brookhaven, will open with ten professional massage therapists/ estheticians and four front desk employees. According to Lambert, the staff will train at the site Jan. 9-13 and be ready to welcome customers on Jan. 14. As business grows, the local spa has the capacity to employ 32 therapists.
The Brookhaven franchise will have a grand opening celebration a few weeks after its soft opening next weekend and the date will be announced through local media. The excitement already began building Thursday when Women’s Soccer Olympics Gold Medalist Carli Lloyd of New Jersey, the new national spokesperson for Hand & Stone and Facial Spa, visited the Brookhaven site to shoot a commercial in the new spa. Lloyd has also been a longtime loyal customer of the spa. Lambert said the film crew was at the spa from 9 a.m. to 9 p.m.
Asked if she had a part in the commercial, Lambert laughed.
“You might recognize my hands,” she joked. “They were filmed as I massaged one of the models in the commercial.”
Hand & Stone’s mission is to bring affordable massage and facial services to the masses. Launched in 2004 by physical therapist, John Marco and now led by franchise veteran Todd Leff, Hand & Stone offers preferred pricing for members, with $49.95 hour-long massages and facials. Membership is month-to-month with no contract. Membership, recommended but not required of customers, offers points in a nationwide Member’s Rewards program. All memberships are honored nationwide at any Hand & Stone location.
“I hope local residents are looking forward to having Hand & Stone open in Brookhaven at a convenient location where they can get top-quality massage and facial services at lower prices, in this very relaxing, upscale spa atmosphere,” Lambert stated. “I know we are really excited to be here.”
Hand & Stone, Brookhaven, will be open 9 a.m. to 10 p.m., Mon.-Fri.; 9 a.m. to 8 p.m. Sat.; and 10 a.m. to 6 p.m. Sun. Appointments are currently being accepted and walk-ins are always welcome. For more information, call 610-340-3190 or 786-422-3625. or visit www.handandstone.com/ or “like” Hand & Stone Spa Brookhaven on Facebook.